Frequently Asked Questions

Equipment manufactured by GPS Air is warranted by GPS to be free from defects in workmanship or materials for a period of one year from the date of shipment to the original customer.

Yes. The standard 1-year limited warranty may be extended to 3 years for no additional cost, on eligible products by completing the product registration. Extended warranties for other durations and models are available for purchase.

The following products are eligible:: DM-2, DM-S, CI-2, PS-2, GPS-DM48-AC, GPS-FC-3-BAS, GPS-FC-3T-BAS, GPS-FC24-AC, GPS-FC48-AC, GPS-iRib-18, GPS-iRib-36, GPS-iMod. Accessories and other add-ons not included.

Products can be registered anytime between confirmation of orders and a year plus thirty days from the date products were shipped to GPS' original customer.

Go to: https://gpsair.com/product-registration

The purchase order number is preferred. If you are unable to obtain the PO#, please provide other proof-of-purchase documentation that is unique to your order.

The online product registration form has file upload capability. You may submit multiple files. The cumulative file size limit is 5 MB.

A confirmation email will be automatically sent to the address provided, with a warranty confirmation code. Please maintain this for your records. GPS does not send notifications regarding form validity or warranty expiry dates.

You may complete the registration form as many times as needed. If you enter an incorrect email address, you will not receive a confirmation email.

If you are still within the registration period, you may register your products again. Beyond this timeframe, please reach out to warranty@gpsair.com . We will need the purchase order number or other unique identifier to locate your record.

Contact warranty@gpsair.com with claim details and your warranty confirmation code. You should fill out this warranty claim form and attach it your email submission. 

Our NPBI technology complies with UL 867 or UL 2998 to ensure no harmful levels of ozone are produced.

Touching the emitter brushes will produce a mild to moderate electric shock. It is not recommended.

Typically, small ions have a life expectancy of up to 60 seconds before they touch a surface or particle to discharge.

Check the indicator lights on the DM48, FC48, iRIB and iMOD Power Supply (not module), call the installer or purchase one of our sensors.

GPS technology does not generate line noise and does not generate electromagnetic forces. GPS technology is the only ionization technology approved by the FAA for installation on aircraft, since it’s passed the stringent DO-160 certification. This certification proves there is no line noise and no EMF (which can be detrimental to aircraft avionics, if produced).

Possibly. Ionization does not have a one-size-fits-all solution. Distance from the equipment to space and duct design play major roles in this equation. Contact GPS for more information on your application.

GPS offers iMEASURE™ and iDETECT™ sensors to measure product performance.

GPS recommends using filters in conjunction with NPBI.

Filter change intervals may be increased in some applications based on run time and how the space is utilized. Most applications can maintain their existing filter change schedule.

No.

No, ionization is odorless. Some customers have experienced a change in the way the ionized space smells due to the removal of odors they had grown accustomed to.

The factory setting is to clean at least once per day. Some systems can be adjusted to have a longer duration between cleaning cycles as detailed in their Installation, Operation and Maintenance manuals.

Humidity does not impact the ionization output; however, if water condenses on the needle tips, ions cannot emit and the ion output will be greatly reduced or cease.

Typical installations can be completed in 30 to 60 minutes per system.

No. Please contact a trained professional in your local area for installation.

Models FC48-AC, FC24-AC and DM48-AC feature an auto-cleaning, maintenance-free system for easy use and ultimate convenience. These models include a programmable auto-cleaning cycle that cleans the carbon fiber brush emitters on your desired schedule. Under most circumstances, the factory auto-clean setting for every three days is sufficient.

Yes, GPS offers replacement parts.

GPS recommends NPBI be used in combination with air filters.

Auto-cleaning technology from GPS ensures sustained ion output over time. Ion output can decrease without this feature, in addition to accumulation of humidity and other material buildup. Competitor products and brushes must be manually cleaned, and while a simple process, this rarely occurs. GPS technology’s auto-cleaning feature performs regular wipes of emitter brushes, which prevents buildup. The resulting benefit is optimal lifetime performance.

Customers who have installed GPS technology have greatly reduced or eliminated the need for duct cleaning.

A high-voltage probe attached to a digital multimeter and a handheld ion counter are needed.

GPS recommends installation by a trained professional.

The electrical consumption is up to 15 watts or less per unit.

Typical installations can be completed in 30 to 60 minutes per system.

No. Please contact a trained professional in your local area for installation.

Our products were designed for flexibility with mounting, offering multiple mounting options including at the fan inlet, interior duct wall or interior duct floor. The best mounting location is after a prefilter and before the cooling coil. If this location is not possible, the device may be mounted after the cooling coil. As a last resort, the device can be mounted before a filter, but the filter will stop the ions and there will be no further benefit downstream of the filter.

We designed our products to be easy to install across many environments and conditions. Our products offer multiple mounting options including at the fan inlet, interior duct walls or interior duct floor. The all-composite and carbon fiber construction allows the product to be mounted in corrosive environments.

For a typical installation, no special tools are required.

Yes. Our products can be used with a building automation system (BAS).